Shipping & delivery
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We deliver internationally, here you can find the exact countries.
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The delivery time varies depending on the location. As a rule, it takes 2-3 working days within Germany. International deliveries can take 7-14 working days. You can find more information about shipping & costs here.
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Once your order has been dispatched, you will receive an email with a tracking number. This allows you to check the status of your delivery online at any time.
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As soon as you have placed your order, you will receive an order confirmation by e-mail within a few minutes. If this is not the case, please check your spam folder or contact us at [email protected] directly.
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For orders within the European Union and to Switzerland, the UK, USA, South Korea, South Africa, Canada and Australia, we cover the costs of customs clearance and taxes. This means that you don't have to pay any additional fees.
However, orders outside these countries may incur import duties and taxes once the shipment reaches your country. These costs are not covered or refunded by us. Please check with your local customs office in advance for more information.
Payments
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We accept payments by credit card (Visa, MasterCard, American Express), PayPal and Klarna, which are displayed during checkout.
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After completing the payment, you will receive a confirmation email from us. If you have not received a confirmation, please check your spam folder or contact our customer service.
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Yes, you will receive an invoice as a PDF file by e-mail as soon as your order has been completed. Please also check your spam folder.
Material & care
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Our jewelry is made from recycled sterling silver and recycled brass.
The Heyam Pieces are hypoallergenic and free from nickel, lead and cadmium, so you won't harm yourself or your skin or expose yourself to harmful substances.
We are proud to work with certified suppliers from all over the world, including Spain, Denmark, Turkey, Thailand and China to manufacture our products.
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Yes, we offer a 6-month warranty on defective jewelry. Please note that the warranty does not cover discoloration and damage caused by improper use or normal wear and tear.
Here you can read about the best way to care for your jewelry.
Returns & refunds
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To start a return, please contact our customer service at [email protected]. We will provide you with all the necessary information to facilitate the return process.
Returns can be sent to the following address:
Pakajo GmbH
Heyam GmbH
Reichsbahnstraße 96
22525 HamburgPlease note that as a young company we cannot offer a free shipping option.
In order to be able to track the return of your order, it is important that you keep your receipt as proof.
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After we have received the returned items, we usually need up to 14 days to check and process the refund. The refund will be made to the original payment method.
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We do not currently offer a direct exchange service. However, you can arrange a return and then place a new order.
Do you have any further questions?
You can reach us here:
